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Technology Subcommittee 2009-2010 Assessment Projects




Strategies to Meet Objectives

Assessment Method


Outcomes /Results

Feedback and Follow-Up Recommendations

Program/Office/Department Performing Assessment

What does the department/ program do to meet the goals --- what practices are currently in place


What is done to meet the objective – how does the department meet the objective (already in place)

How will this practice (objective) be assessed – what tools are used to see if the objective is working

What question are you trying to answer

What does the data say

Analysis of the data – expected outcomes , successes, weaknesses

Graphic/Web Design – Student Services Homepage

The Graphic/Web Design team is responsible for designing and maintaining the visual representation of Hunter College.

Hunter is currently in the process of replacing/redesigning its central website.

Current web navigation systems will undergo direct comparison with new navigation currently in development.  This will aid in determining the way Hunter’s website should flow, aesthetically and functionally.

Does Hunter’s website contain the most useful information?

Since the launch of the new site in January of 2010, the student services website has seen a rise of about 31% more pageviews, with 21% more unique views.

Based upon this data, Student Services will compose a targeted satisfaction survey to send to a sampling of the student population.  With this survey, we hope to see what was best improved on the site, and what is still in need of improvement.

Information Technology – Wireless Network Initiative

ICIT currently maintains a campus-wide wireless network.

The network is monitored for stability and connectivity issues.

Aruba Controllers will be deployed along with sufficient access points to ensure full connectivity anywhere on a Hunter campus.

How reliable is the College’s wireless network?

Network reliability across all campuses for Feb. 1 – Apr. 30 2010 was 97.76% ICMP and 97.68% SNMP uptime.

ICIT will continue to monitor uptime and work to give Hunter’s campuses 100% network uptime.

Information Technology – Audio/Visual Services

Hunter is in the process of upgrading its classrooms into “Smart Classrooms,” alleviating the need for A/V carts.  However, calls to the A/V Services Office for help still occur.

As more built-in systems are installed in classrooms, the need for modular carts, however it may not stop calls for help with the equipment.

As more classrooms are being upgraded, A/V will track calls for help vs. calls for modular carts and look for a trend.  Data will be used in future comparison.

How well do the smart classrooms serve the technological need in the classroom?

Calls for carts/help fell from 2,108 in Fall `09 to 1,481 in Spring `10.

As expected, the short-term data shows a decline in want for carts/need for help from ICIT A/V staff.  Data on cart use will continue to be collected in the future in order to determine whether long-term results match short-term.

Information Technology – Student Help Desk

The Student Help Desk exists to assist students with technology-related issues that are necessary for their academic success.

With better tools and increased agent training, enable the Student Help Desk agents to help students more quickly and with more accuracy.

Baseline data of “first-call resolution rates,” number of re-opened help tickets, and mean time-to-close work tickets will be collected for future comparison.

How reliable is the Hunter Student Help Desk?

From January-April 2010 there were 2854 resolved on the first call. This was 57% of the total 4991 calls.

Tracking will continue with monthly reports and a trend will be determined once a 12-month period has been satisfied. 

Information Technology – Laptop Loan Program

The objective of the program is to help overcome the Digital Divide by providing laptop computers to students.  The laptops enable these students to become fluent with the Internet and with information technology, and provide a large incentive to remain at Hunter College through to graduation.

Provide students with the highest level of access possible to instructional technology by increasing the number of laptop computers available to students for loan in the library.

Measure the checkout numbers and waiting times for laptops before the increase in loaner laptops and after the increase.

Does ICIT provide enough computers for students to use on campus?

Assuming an average 0f 20 days a month, 12 hours a day opening time, and 31 computers available for periods of 3 hours, which leaves a max of 2480 rentals per month.  Hunter averaged 1774 three-hour rentals during the peak months (Sept.-Nov. and Feb.-Mar.).

ICIT will begin tracking hours computers are at higher demands, as well as specific weeks/days.  This data, coupled with current data continuing to be collected, will show trends of use, helping in future planning and budget allocations.

Information Technology – Distance Learning

Synchronous distance learning technologies (i.e. – videoconferencing) has traditionally been used only by a few disciplines at the College.  The expanding use of synchronous distance learning includes courses representing the five academic schools (Arts and Sciences, Education, Social Work, Nursing, Health Professions).

Courses using synchronous videoconferencing hardware / software supported by the College can be identified at the end of each semester.


The managers of the videoconferencing facilities keep data related to courses which use the dedicated facilities.  The license administrators for Adobe Connect videoconferencing software also have data as to which faculty and courses are using this synchronous distance learning software. 

Is the College working to add more distance learning courses to its roster each year?

The list of distance learning courses is includes 33 courses (24 using the distance learning lab facilities, 9 taught entirely online) for the 2009-2010 academic year.

Hunter College, as a part of its goal to promote new media in teaching will continue its efforts to offer more classes via distance learning.

Information Technology – Blackboard (Bb)

Blackboard is a web-based learning management system which provides instructors with tools for organizing and designing virtual classroom space.  The use of Blackboard is, then, a rough indicator of faculty’s engagement in teaching and learning with technology (TLT).

Course shells are created automatically for all courses that are listed in the online schedule of classes, but it is up to the instructor to actually use Bb and make Bb course sites available to students.

Data will be collected internally based on number/percentage of courses/sections that have been made available on Bb to students by instructors.

How much is Blackboard used at Hunter?

Hunter specific Bb data is not available.  Though all courses and sections are now required to provide pertinent information online; Bb use should rise.

ICIT and the Provost’s office will work together on tracking the use of Bb by department, course, and section.