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Technology Subcommittee Projects & Outcomes 2010-2011




Strategies to Meet Objectives

Assessment Method


Outcomes /Results

Feedback and Follow-Up Recommendations

Program/Office/Department Performing Assessment

What does the department/ program do to meet the goals --- what practices are currently in place


What is done to meet the objective – how does the department meet the objective (already in place)

How will this practice (objective) be assessed – what tools are used to see if the objective is working

What question are you trying to answer

What does the data say

Analysis of the data – expected outcomes , successes, weaknesses

Distance Learning

Synchronous distance learning technologies (i.e. – videoconferencing) has traditionally been used only by a few disciplines at the College.  The expanding use of synchronous distance learning includes courses representing the five academic schools (Arts and Sciences, Education, Social Work, Nursing, Health Professions).

Courses using synchronous videoconferencing hardware / software supported by the College can be identified at the end of each semester.


The managers of the videoconferencing facilities keep data related to courses which use the dedicated facilities.  The license administrators for Adobe Connect videoconferencing software also have data as to which faculty and courses are using this synchronous distance learning software. 

Is the College working to add more distance learning courses to its roster each year?

The list of distance learning courses is includes 44 courses for the 2010-2011 academic year, an increase of 52% over the 29 courses using Adobe Connect last year.

Hunter College, as a part of its goal to promote new media in teaching will continue its efforts to offer more classes via distance learning.

Audio/Visual Services

Hunter is in the process of upgrading its classrooms into “Smart Classrooms,” alleviating the need for A/V carts.  However, calls to the A/V Services Office for help still occur.

As more built-in systems are installed in classrooms, the need for modular carts, however it may not stop calls for help with the equipment.

As more classrooms are being upgraded, A/V will track calls for help vs. calls for modular carts and look for a trend.  Data will be used in future comparison.

How well do the smart classrooms serve the technological need in the classroom?

The data shows that the calls to classrooms with the most newly installed technology – the Pixie 2 rooms – were the shortest in duration on average. This assessment confirms that audio/visual services has reduced the amount of time spent on calls to classrooms between 2010 and 2011, as the number of full technology classrooms has increased.

Data on cart use will continue to be collected in the future in order to determine whether long-term results match short-term.

Hunter College Website – Landing Pages

The Graphic/Web Design team is responsible for designing and maintaining the visual representation of Hunter College.

Hunter is currently in the process of replacing/redesigning its central website.

Students, faculty, staff, and alumni were invited to take part in a focus group on campus.

Does Hunter’s website contain the most useful information?

The results of the “Landing Pages” focus group have been taken into account for final designs.

Follow-up data will be collected from the Hunter Community once the “final” designs go live on the web.  Collection process is yet to be determined.

Student Help Desk

The Student Help Desk exists to assist students with technology-related issues that are necessary for their academic success.

Better tools and increased agent training enable the Student Help Desk agents to help students more quickly and with more accuracy.

Using data collected with Footprints software, data from 2010-11 will be compared to data from 2009-10.

How reliable is the Hunter Student Help Desk?

Compared to data from 2010, the percent of calls resolved on the first call fell from 59% to 46%, and the average call length rose from 4 minutes to 5.5 minutes.

The undesirable results may have been caused by staff turnover and the departure of the previous helpdesk manager.  Data collection and analysis to past years will continue.