What I Need        How To        Get Answers        Contact Us

Note: For the purpose of consistency between the Hunter College written or web documentation and the Adobe Connect Pro software terminology, we will use "meeting" to represent a virtual class session, "host" to mean the faculty member or meeting leader, and  "participant" or "attendee" to refer tor students or others attending a virtual meeting.

Click on a topic below to jump directly to the corresponding solution:

• I can't find my meeting URL
• Login or password does not work
• I cannot get into the meeting
• I cannot hear using Voice Over IP
• I cannot share my voice or camera
• There is a delay between the time the host performs an action and when I see it

You can also download the complete "Get Answers for Meeting Participants" document in PDF or Word format for printing.

Issues with Meeting Access:

I can't find my meeting URL.

1. Check the email invitation to the meeting that the meeting host may have sent to you.
2. Contact the meeting host directly for further assistance.

My login or password does not work.

Participants do not have to create a username and password. Participants of a meeting should enter the meeting as a guest. 

1. Direct your browser to the meeting URL that was provided to you by the meeting host.
   (For example: http://HunterCollege.acrobat.com/COURSENAME)
2. Then enter the online meeting as a Guest by selecting Enter as Guest.
3. Then type your First and Last name and click Enter Room.

 I cannot get into the meeting

1. Enter the online meeting as a Guest by clicking on "Enter as Guest". You will then be prompted to type your First and Last name in order to join (see above).
2. You may need to wait for host approval before you can enter the online meeting. If this is the case, a notifier appears in the upper left hand corner of the meeting. Moving the mouse to the notifier brings up a pop-up where the host can accept or deny participant access. 
3. The meeting may be on Hold. If this is the case, a notifier is displayed. 
4. The host may ask you to click on the Help link on the Meeting Login page. This takes you to the Test Meeting Connection page where you can verify that your computer meets the requirements to participate in the meeting. If you do not pass, the test gives you explicit instructions for what you need to do. 
5. Your pop-up blocking software should be disabled. For further assistance with this, please contact the help desk at studenthelpdesk@hunter.cuny.edu.
6. You may be using a proxy server. To resolve this in Internet Explorer, select Tools > Internet Options > Advanced tab. Then enable the setting Use HTTP 1.1 through proxy connections. Finally, clear browser cookies, close all browser windows and attempt to re-enter the meeting. 

Issues using video and/or voice over IP:

I cannot hear using VoIP.

To determine if the error is on your computer or the host's, try the following:

1. Check that the computer speakers are on and your computer's volume is at an audible level. 
2. Whoever is speaking should run through the Audio Setup Wizard. To do this, select Meeting > Manage My Settings > Audio Setup Wizard. The wizard guides you through five steps in which your computer is tuned for optimal VoIP.

I cannot share my voice or camera.

By default, Adobe Connect Pro only allows meeting hosts to share their voice and webcam. However, if the meeting host grants you permission, you can share your voice and webcam with the other participants or just the host.

Once the host has granted you these permissions, you will receive a prompt notifying you that you can begin sharing your voice and a microphone icon appears next to your name in the Attendee List.

There is a delay between the time the host performs an action and when I see it.

If there is not enough bandwidth available while screen sharing, participants may experience lag time. Try one or more of the following strategies:

1. Quit all non-essential applications such as email, chat, or iTunes. These applications consume computer resources and bandwidth, even when you are not using them.
2. Set your screen resolution from the control panel of your computer to 1024 x 768 or less.
3. Change your monitor color quality setting from Millions of Colors to 32 bit or 16 bit.

For assistance with solutions 2 and 3, please contact the help desk at: helpdesk@hunter.cuny.edu

Next:  Contact Us