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WebCMS FAQ

The online documentation for the Hunter WebCMS has moved. You can now find all of our tutorials and frequently asked questions at:

http://www.hunter.cuny.edu/hunter-webcms

Please update your bookmarks. The information below may be outdated.

 


 

The Hunter WebCMS is a content management system designed for the public facing websites of departments and offices at Hunter College.  It allows for each site with in the WebCMS to be managed directly by the members of the organization that owns the site.

The WebCMS is designed for subsite autonomy while retaining the value of having web content reside in a single database. For instance, content published by one department can easily be linked to or referenced by another. Content editors and managers benefit by having easy, non-technical tools and processes. End-users see more consistent, better-organized sites with up-to-date content.

Some questions that have been asked about the CMS:

 

How can my department/organization get a site?

Any ongoing public-facing unit or working group can request a subsite in the CMS. To request a site, go to this webform and fill out the information requested.

The request will be vetted by a CMS oversight group composed of people in ICIT and the Communications office. A site request will be looked at for these qualities:

  1. The unit has content which must be public;
  2. Organizationally the unit does not belong to another department or office with an existing site;
  3. The type of content to be made available is technically compatible with the CMS's capabilities.

 

How do I activate my NetID for the WebCMS?

Each site within the CMS is self-managed by the members of the owning unit.  These members, titled "Staff Managers", have the ability to add and remove others from their site.

To activate your NetID, you will need to contact one of the "Staff Managers" for the site you intend to work in.  They will then contact us and we will activate your account for WebCMS use.

Activation allows you to log in to the CMS, but you will need to be added as a member for a site (by the site's "Staff Managers") before you will be able to edit content.  Your initial activation is one-time and CMS-wide; you may be added to any other site in the WebCMS without needing to be activated again.

 

Can someone hep us with setting up our site?

ICIT and Communications jointlly offer "site planning" services. ICIT's Training Resource Center offers regular orientation sessions and one-on-one assistance by appointment. Assigning resources for assistance is often not necessary depending on the size of the site and the number of people available in the department to do content maintenance. Requests for direct start-up assistance in content editing, image uploads and so on are taken under advisement.

 

Once our site is set up, how does it get published?

Initial launch approval for subsites is done by the head of the unit (a dean, director, etc.), and the department itself can 'publish' the content. Before the public URL is made live however,  an inspection is done by Communications for branding, appropriate grammar, and general completion of content. After approval, publication and inspection, ICIT links the new site to a public URL.

 

How do we get technical support for our site after it's launched?

Consult with the following on-line resources for some needs:

For specific training and technical needs, contact:

 

As a faculty person, can I get a personal site in the WebCMS?

The features and content types were designed to support the official public-facing needs of the organization. As a result pages or sites for individuals are something that may or may not be done at the departmental level. Some departments or units publish a single page listing all faculty, while others create a page for each faculty member. The TRC can assist in orienting users to how this topic has been handled in different CMS sites.

 

Can I add analytics or track usage/visits for my site?

The WebCMS supports the addition of analytics on a site-by-site basis.  We recommend you use the free Google Analytics service for this purpose.  After you've setup your analytics account (ie. with Google), the Web Development group will assist with installation into your site.

For more information contact the Web Development group at hc.webcms@hunter.cuny.edu or (212) 650-3333.

 

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