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Faculty/Staff Help Desk
ICIT has a dedicated help and service desk for Faculty & Staff. Call the Help Desk for:
- Technical support for hardware or software incidents
- Service requests such as password resets (including CUNYfirst issues)
- Change requests such as having new software installed on your computer
- Advice on buying new hardware
- Advice on choosing software for a new task
- Telecoms issues such as phone movements, voicemail questions etc.
Here is how to contact the Help Desk:
| Email (non-CUNYfirst issues) |
helpdesk@hunter.cuny.edu |
| Email (CUNYfirst issues) | hunter.cunyfirst@mail.cuny.edu |
| Phone |
(212) 772-HELP (772-4357) |
| Fax | (212) 772-5799 |
| Location |
TH 4th Floor, 695 Park Avenue, New York, NY 10065 |
The Faculty and Staff Help Desk is now located on the 4th floor of the Thomas Hunter building.
Opening Hours
Winter/Spring Session 2012
| Days | Hours |
|---|---|
| Monday - Thursday |
8a.m. - 8p.m. |
| Friday |
8a.m. - 5p.m. |
|
Weekend Support Hours |
|
| Saturday & Sunday | 10a.m. - 5p.m |
For the recent status of Blackboard check http://bb.hunter.cuny.edu
Blackboard Assistance
For further Blackboard assistance on the weekends or after evening hours please send an e-mail message to bb@hunter.cuny.edu
This service is available at the following times:
| Days | Hours |
|---|---|
| Monday - Thursday | 9 a.m. - 11 p.m. |
| Friday | 9 a.m. - 3 p.m. |
| Saturday | Closed |
| Sunday | 9 p.m. - 11 p.m |
