Advanced Wireless Troubleshooting
Note: The content on this page requires a greater familiarity with your operating system. ICIT is not responsible for any misconfigurations that may result from improper use of the commands listed below.
Troubleshooting for Windows
Making Sure Your Wireless Adapter Is Installed
Go to Start Menu>Run, type "ncpa.cpl", and press Enter. There should be a wireless device listed. If it is disabled, right click and enable it.
If your device is not listed, got to Start Menu>Run, type "devmgmt.msc", and press Enter. Seeing a yellow exclamation mark (!) means you will need a driver for your device. Drivers can be downloaded from your computer manufacturer's website, or installed from the installation CD that came with your computer.
If Your Computer Is Connected, But Not Working
Go to Start Menu>Run>Cmd, press Enter, then type "ipconfig /all"
and press Enter. In the list, your IP address should be like this:
Leave the command line open and try using your browser. If it is not working, execute the following commands, one at a time.
ipconfig /release (press Enter)
ipconfig /renew (press Enter)
ipconfig /flushdns (press Enter)
ipconfig /registerdns (press Enter)
And then try again to use your browser. If it still does not work, execute the following command:
netsh interface ip set address "Wireless Network Connection" dhcp (press Enter) netsh interface ip set dns "Wireless Network Connection" dhcp (press Enter)
If this fails too, you can uninstall and reinstall the wireless device. From devmgmt.msc, right click on the device, and uninstall it. Restart your computer and have proper installation CD or drivers ready. Ask your vendor or manufacturer for further help.
Troubleshooting for Macintosh
How do I view and connect to the Hunter wireless network?
Look in the menu bar for the AirPort icon. Click on it once to view the wireless networks available and choose hunternet to connect.
I don't see an AirPort icon in my menu bar!
Open System Preferences > Network > Show: AirPort > AirPort Tab and then look at the bottom of the preference pane. Make sure there is a check mark in the box Show AirPort status in menu bar. If there isn't a check mark there already, click the box once to check it. Then close the Network preference pane.
I am connected to " hunternet" but I can't use the internet!
Turn the AirPort off and on again - click the AirPort icon and choose Turn AirPort off and then click it again and choose Turn AirPort on.