Q: What happened to the daily digests?
A: Mailguard no longer produces digests. All Junk mail is in a folder on the server accessible via Webmail (or an IMAP desktop client). See Mailguard (2009) documentation for more information.
Q: I don't see mail in my Junk Mail folder (using POP email settings)
A: POP email clients (Eudora or Outlook may be configured to use POP) will not be able to see the Junk Mail folder on the server. There may be a 'Junk Mail' folder created locally, but this is not the same. Sign in to Webmail to see the Junk Mail folder on the server.
Q: What can I do with spam that reaches my Inbox even though I have the filter on?
A: Within Webmail, all messages will be shown with a link to indicate 'This is Spam' (or if in Junk mail folder, 'This is Not Spam'). You can click this link to provide feedback to the anti-spam vendor, but this action will have no immediate effect on spam scoring of specific emails. The feedback is useful to help update anti-spam rules for the future. If you have specific emails that require investigation please forward those messages to firstname.lastname@example.org.
You can also consider using a 'Blocked Senders' rule in Options > Junk Mail Control, but in the case of spam the sender address and domain change so frequently that this could be ineffective.
Q: How can I report an email that was erroneously put in my Junk mail folder?
A: In the Junk Mail folder in Webmail, each message will have a link in the From: line to indicate 'This is Not Spam'. But if you have a email correspondence situation that needs investigation, please forward the messages to email@example.com.
You may also consider using an 'Allowed Senders' rule in Options > Junk Mail Control. See User whitelists and options for more details.
Q: What can I do if I suspect an email with an attachment is being held up?
A: Please contact the helpdesk with sender, date and approximate time the message was sent. The Mail Hurdle quarantine queue will be checked.
Q: How do I release an email from Junk Mail?
A: In Webmail, check the box under the 'Msg' column for that message, and use the "Move" button to move it to the Inbox.
Q: If I move an email from my Inbox to Junk mail, does that mark it as spam?
A: No. Although the user can create filters that change the spam score after delivery, manually moving an email to Junk mail does not by itself change the spam score. As with the previous version of Mailguard, reporting an email that is incorrectly scores as spam/not spam provides information on your evaluation but has no direct effect on spam scores.
Q: Is there any way in which "false negatives" can be corrected? That is, is there any way in which spam which finds its way into my Inbox can be identified as spam?
A: Apparent spam email that gets past Mailguard may be of the following types:
- Authentic spam that is not currently recognized as such;
- Email that does not score high enough to be put in the Junk mail folder;
- Promotional or informational material that you have agreed to receive as part of a subscription, license agreement or purchase.
In addition to using the link in Webmail display of the message to report 'This is spam', you can try creating a 'blocked sender' or a filter. Beware of the downside however: while you can block individual addresses or entire domains, it carries the risk of blocking useful email as well, such as invoices, billing or account info, and so on.
Many sites add people's emails to announcement lists unless they select some kind of 'opt-out' checkbox or button. These subscriptions may have been required as part of an agreement or purchase, or they may have been an unnoticed 'opt-in'.
ICIT recommendation: Use the website for a company or service where you have an account to subscribe or unsubscribe from marketing or announcement email. Do not click on links in an email that you cannot verify as being from a legitimate source.
Remember to check carefully what you agree to when visiting a website, subscribing to some kind of bulletin, or making an online purchase.