Hunter Bb Policies
Technology Resource Center
E-mail delivery issues from Exchange and Mirapoint
hvn_mod_final.png
Document Actions
Using Your Mobile Device With Hunter Email
Information you will need in order to use your mobile devices with Hunter mail.
ICIT does not offer direct support for personal technology owned by faculty, staff or students. However we offer here the information you will need in order to use smartphones and other mobile devices having a built-in email client with Hunter email.
No matter what sort of phone, smartphone or PDA you have, setting up the mail is very similar in each case. The actual layout of the screens will vary from device to device but the information they all ask for is the same. They need to know the names of the servers used to send and receive mail, your email address, account name and password, and one other important fact.
On your device, go into the settings for email and look around until you find the area that holds the settings for the mail system’s servers. You may need to add a new account or profile to get to this area. There might also be a wizard, a setup process or an assistant that walks you through capturing these details. Once you’re there, here are the details you need. Note that the device may not request them in the same order that we give them here.
Email details
Incoming Mail Server type: If you are offered IMAP (or IMAP4) then choose that. If not, choose POP (or POP3). Do not choose Microsoft Exchange or HTTP.
Incoming mail server: ms1.hunter.cuny.edu
Outgoing mail (SMTP) server: smtp1.hunter.cuny.edu
User (or Account) Name: your Hunter NetID.
This is the same NetID you use to log onto email from your office or computer (using Eudora, Outlook, Webmail, Apple Mail or Thunderbird). If you do not remember your NetID you can check it by going to this web page and entering your details. You will be told your NetID and have the option to set alternate contact information for NetID Central, and use it for a password reset if desired.
Email address: you can use addresses of the form NetID@hunter.cuny.edu. Staff and faculty also get an alias that uses firstname.lastname@hunter.cuny.edu (using your name from official information).
Password: enter the password you normally use to log onto mail. If you have forgotten your password there are various steps you can take to remedy this:
-
If you have lost or forgotten your password, you can reset it using NetID Central as long as you can either retrieve email sent to your Hunter email account, or provide alternate contact information to NetID Central.
-
If you cannot retrieve Hunter email and do not have or do not wish to provide alternate contact information, visit the Help Desk to request a password reset.
Use Authentication for Outgoing mail: Say Yes. This is the important fact mentioned above and is the trickiest setting of all. It can go by many aliases, such as use password for sending mail, Authentication required for SMTP and so on. The common concept is that you are required to identify yourself to the outgoing mail server in question before it will accept outgoing mail from you. A lot of mail systems now require this to prevent relaying (abuse of mail systems to send spam mail) and Hunter is no exception.
When you say Yes to this setting you should be able to put your NetID and password into the device all over again, but this time it applies to sent mail, not received mail. Some devices make this easier for you by having a checkbox labeled something like Use same information as incoming mail - if this option is offered, use it. Otherwise enter the same information as you did for your incoming mail above. If you do not, or cannot, set this option, you will not be able to send mail with your mobile device using Hunter’s systems.
If you have the option of selecting different methods of sending email, use port '587 with TLS' if possible. This may be phrased as 'Submission port 587' and the TLS option may be separate.
NB. There is another reason why you might not be able to send mail using your Hunter account using your mobile device, which has to do with relaying (mentioned above). Some carriers only allow you to use their own mail system to send mail. If this happens to you (for example if you get a message like “Prohibited due to relaying” when trying to send mail) contact your wireless carrier for assistance.
(POP connections only) Leave mail on server: This option may be present or absent. If it’s present, consider how you want to use your mobile device. The POP3 method of fetching mail is the fastest and most efficient way of retrieving mail from your account over a wireless connection but it forces you to choose whether you should leave mail on the server, so that you will see the same messages again when you use your computer-based mail program, or to remove them from the server when you’ve read them, meaning that the only copy of the message you posses is the one on your device. We counsel setting your mobile device to leave mail on the server, and your computer mail program to remove messages from the server. This strikes the best balance between mobility and security.
When you’re done with setting up your mail, save all your settings and try to connect to Hunter and receive your mail. If that is successful, then try to send a mail message too.
