Intermittent disruption to mail connectivity
Detailed explanation of service interruption
10/16/2012 10:35 am
Staff, some faculty
Hunter Help Desk
Service Alert Description
10/15/2012 08:15 am -
Exchange users (Outlook, OWA, Blackberry, and other devices)
An interruption in connection to Exchange for many users has been occurring intermittently since Monday morning. ICIT is investigating the issue, and new information will be posted as available.
Follow Up Information
The prior disruption at 2:40-2:50 caused additional issues, resulting in some mail delivery delays. Mail delivery should now be working normally.
Normal service was disrupted at approximately 2:40pm 10/24. Service was restored at 2:50pm. ICIT is in ongoing contact with Microsoft support regarding this issue.
Following Microsoft support research and investigations, certain updates have been made to one of the servers handling Outlook, OWA and Blackberry communication. A second server will be updated and restarted tomorrow morning at approximately 7am. There is no anticipated user interruption for this change
Disruption to normal Exchange service affected one of two servers handling Outlook and OWA connectivity. The issue appears to be related to internal communications in Active Directory. A proactive restart of both Client Access Servers was done Tuesday morning at 7:30am. Until more is known, additional interruptions are possible. ICIT is researching ways to mitigate the impact of the issue and isolate a cause. Microsoft support has been engaged to assist.