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Webmail outage Jan. 24 2012
Update: service restored as of 9pm
Priority: Informational
| Detailed explanation of service interruption | |
| Status: | In progress |
| Date Posted: | 01/24/2012 7:05 pm |
| Affected Areas: | Faculty, staff, some students |
| Services Affected: | Webmail for faculty, staff, some students |
| ICIT Contact: | Faculty & Staff Help Desk |
| Telephone: | 212-772-4357 |
| Email: | helpdesk@hunter.cuny.edu |
| Service Alert Description | |
| Schedule Date: | 01/24/2012 6:30 pm - 01/24/2012 Unknown |
| Services Affected: (Details) |
Webmail on one of the email servers is currently offline |
| Reason for service interruption: |
An issue with one of the email servers has caused webmail service to be unavailable for many users. The affected population is primarily faculty, staff and students. ICIT is contacting vendor support to acquire diagnostic information and investigate the issue as quickly as possible. Email delivery should not be affected although there may be some delays in delivery pending vendor action and resolution of the problem.
Update 10:30pm: as of approximately 9pm Jan 24, Webmail service has resumed. Vendor support has gathered information for further analysis on the issue. We apologize for the inconvenience. |
