Frequently
Asked Questions
Hunter Webmail
1. Can I import/export my new Hunter Webmail Address Book to or from Eudora?
2. Can I have my Hunter e-mail sent to another e-mail address?
3. Can I change my password?
4. Can I automatically reply to e-mail with a message that says I'm away?
5. How can I get a Hunter webmail account?
1.
Can I import/export my new Hunter Webmail Address Book to or from Eudora?
Hunter Webmail will accept imports using a comma-separated-value format which can be created using Excel. Eudora does NOT store Address Books in this way, so moving Address Books from Eudora to Hunter Webmail or vice-versa will require some significant work.
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2. Can I have my Hunter e-mail sent to another e-mail address?
Yes. Login to Hunter Webmail at http://webmail.hunter.cuny.edu, and click “Options” on the Inbox navigation bar. Then, click “Mail Redirect” near the top of the page. Follow the instructions to have e-mail sent on to a non-Hunter e-mail account.
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3. Can I change my password?
Yes. Login to Hunter Webmail and click “Options” on the Inbox navigation bar. Follow the instructions to reset your password, or select the “Change Password” link near the top of the page from within “Options“ to navigate to the correct form.
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4. Can I automatically reply to e-mail with a message that says I’m away?
Yes. Login to Hunter Webmail, click the “Options” link on the Inbox navigation bar, then click the “Automatic Reply” link near the top of the page.
NOTE: Hunter Webmail will reply to any incoming e-mail, so you should unsubscribe from e-mail lists before setting an auto-reply.
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5. How can I get a Hunter webmail account?
All faculty and staff will automatically receive a Hunter e-mail account. You may fill out the E-mail Account Application completely and submit it to Room HN 109 to be notified of your e-mail address and password at an alternate address. All users can look up their e-mail account information at https://cfml.hunter.cuny.edu/e-maillook.
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Hunter Student E-mail
1. How can I get a Hunter e-mail account?
2. Do all students get a Hunter e-mail account?
3. Can I forward my Hunter e-mail to my personal e-mail?
4. Can I forward my Hunter e-mail to multiple e-mail addresses?
5. How can I forward my Hunter e-mail to my personal e-mail?
6. Can I set a vacation message for my e-mail? How can I do it?
7. Does Hunter have web-based e-mail? How can I get to it?
8. Is the web-based e-mail system secure?
1. How can I get a Hunter e-mail account?
All students will automatically receive a Hunter e-mail account. Users can look up their e-mail account information at https://cfml.hunter.cuny.edu/e-maillook.
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2. Do all students get a Hunter e-mail account?
Yes, all students who are registered will have an e-mail address created automatically. You can look-up your e-mail at http://www.hunter.cuny.edu/e-maillook.
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3. Can I forward my Hunter e-mail to my personal e-mail?
Yes. Please see question 5 on how to forward your e-mail to a personal e-mail address.
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4. Can I forward my Hunter e-mail to multiple e-mail addresses?
No. You can only forward to one address. Please see question
5 on how to forward your e-mail to a personal e-mail address.
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5.
How can I forward my Hunter e-mail to my personal e-mail?
Forwarding your Hunter e-mail is a very simple step. Students should log in to SMail and go to Options.
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6.
Can I set a vacation message for my e-mail? How can I do it?
Yes. Students should log into SMail
and go to Options.
Please note: when you return from vacation, make sure
you turn this feature off.
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7.
Does Hunter have web-based e-mail? How can I get to it?
Yes. You will be able to access your e-mail from anywhere in
the world if you have access to the Internet and a web browser.
Students can access their e-mail at http://smail.hunter.cuny.
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8.
Is the web-based e-mail system secure?
Yes. SSL is an option you can select when you sign in.
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Web Services
1. How can I get web space for my department?
2. Can I put my personal web page on Hunter’s web site?
1.
How can I get webspace for my department?
All departments are eligible to receive web space on Hunter’s
website. If you need web space, please contact the Hunter Webmaster at
webmaster@hunter.cuny.edu.
They will respond with further information.
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2.
Can I put my personal webpage on Hunter’s web site?
If the page is instructional related and conforms to the mission
of Hunter College and CUNY, you may have your own web page.
Web pages cannot be put up for personal profit. To obtain personal
web space, you must fill out the Web Space Request form,
have it signed by your department head and submit it to User
Services, Attn: Distributed Computing.
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SIMS
1. What is SIMS?
2. How can I get a SIMS account?
3. How can I get a SIMS report?
4. Can I get a report from SIMS electronically?
5. If I need a hard copy where do I pick up
the report?
1.
What is SIMS?
SIMS stands for Student Information Management System. This
is the system that handles all Student Information from admission
to graduation, including financial aid.
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2.
How can I get a SIMS account?
You have to apply for a SIMS account with the Registrar’s
office.
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3.
How can I get a SIMS report?
You have to fill out a Job Request Form and submit it to the Registrar’s
Office. They will provide you with the report/data you have
requested.
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4.
Can I get a report from SIMS electronically?
Yes. If you specify this in your request and if you have provided
an e-mail address, the Registrar can send you the report/data
electronically.
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5.
If I need a hard copy where do I pick up the report?
You can pick up the report from Room 109 in the North building.
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Technical Support
1. How can I reach the Help desk?
2. Can I e-mail a tech support question to the
help desk?
3. Will I receive notification when a technician
will come to troubleshoot and fix my tech problem?
4. Can I check the status of my trouble ticket
on the web?
1.
How can I reach the Help desk?
Faculty and staff may contact the Help Desk by calling 212-772-HELP (212-772-4357) or e-mailing helpdesk@hunter.cuny.edu.
Students should contact the Student Helpdesk by calling 212-650-EMAIL (212-650-3624)
or e-mailing snet@hunter.cuny.edu.
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2.
Can I e-mail a tech support question to the help desk?
Yes. Please e-mail your request to helpdesk@hunter.cuny.edu (for faculty/staff) or snet@hunter.cuny.edu (for students).
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3.
Will I receive notification when a technician will come to
troubleshoot and fix my tech problem?
You will be called by the helpdesk to arrange an appointment for
the technician to come to your office. They will only come when you
are present. Inform the helpdesk coordinator about your availability
when you call in the request.
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4.
Can I check the status of my trouble ticket on the web?
Yes. When you are issued a work order, you will automatically
receive an e-mail with the web address. Just click on the web
address and you will be taken to the web page with your request.
You can see the technician that has been assigned to your
case and the tentative day/time they will come to fix the
technical problem.
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Hardware and Software
1. What operating systems does ICIT support?
2. Does the College have hardware and software
standards?
3. What is the hardware standard?
4. What is the software standard?
5. How often are these standards updated?
6. What software do we have site license for?
7. If I want one of the above software on my
computer what should I do?
8. What type of antivirus solution does Hunter
have?
9. How can I update my virus dat file every
week?
10. Do we have a mirror site for the antivirus
dat file at Hunter College?
11. Can I buy a personal computer through Hunter
for a better price? How do I go about doing this?
1.
What operating systems does ICIT support?
ICIT supports all Windows operating systems (Windows 95, 98,
NT and 2000). We also support Mac operating system to an extent.
Various UNIX operating systems are supported on a consulting
basis.
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2.
Does the College have hardware and software standards?
Yes. Please see the next two questions for details.
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3.
What is the hardware standard?
Hunter College has standardized on Dell computers and Apple Computers (This does not mean that you cannot purchase other vendor computers). The ICIT technicians support the standard computers. The following are the present standard systems:
Standard Machine Configuration:
This configuration is ideal if you do a lot of word processing, searching/researching on the Internet, spreadsheet, database, e-mail, basic web design and most of the administrative tasks.
| Base Unit: |
OptiPlex GX270,3.00GHz,Pentium4,1M Cache,Gigabit NIC,Small Desktop,800 Front Side Bus (221-6168) |
| Memory: |
256MB, Non-ECC,333MHz DDR 2x128,Dell OptiPlex (311-2863) |
| Keyboard: |
Dell PS/2 Keyboard in Gray, NoHot Keys, Optiplex (310-1515) |
| Monitor: |
Dell E153FP,Flat Panel,15.0 Inch Viewable Image Size OptiPlex (320-3907) |
| Video Card: |
Integrated Video - Intel DVMT,GX260/GX270 (320-0428) |
| Hard Drive: |
40GB EIDE, 7200 RPM, ATA/100 Hard Drive, GX260 (340-8889) |
| Floppy Disk Drive: |
3.5 Inch,1.44MB,Floppy Drive Dell OptiPlex GX270 and GX280 Small Desktop or Minitower (340-8733) |
| Operating System: |
Windows XP Professional Service Pack 1,NTFS,with MediaDell OptiPlex,English,Factory Install (420-2119) |
| Mouse: |
Dell PS/2 2-Button Mouse, Scroll, OptiPlex, Gray (310-8307) |
| NIC: |
Integrated Intel Gigabit NIC, 10/100/1000, with Alert Standards Format, GX260/GX270 (430-0353) |
| CD-ROM or DVD-ROM Drive: |
48X32 CDRW/DVD Combo, with Roxio Easy CD Creator and DVD Decode, Dell OptiPlex GX270 (313-2298) |
| Sound Card: |
Integrated Sound Blaster Compatible AC97 Sound, OptiPlex (313-8170) |
| Speakers: |
Internal Chassis Speaker Option, Optiplex GX240/270 (313-1495) |
| Documentation Diskette: |
OptiPlex Resource CD (313-7168) |
| Feature: |
No Chassis Stand (310-7700) |
| Service: |
Type 3 Contract - Next Business Day Parts and Labor On-Site Response, Initial Year (900-6630) |
| Service: |
Type 3 Contract - Next Business Day Parts and Labor On-Site Response, 2YR Extended (900-6602) |
| Installation: |
Standard On-Site Installation Declined (900-9987) |
| Misc: |
Mouse Pad (310-3559) |
High End Configuration:
If you do all the uses stated under standard configuration and use the computer for technical support duties like planning software implementation, network management, testing software, use technical support software, and other related uses. Or if you do statistical modeling, visualization, or related "heavy" data processing, this configuration is ideal.
| OptiPlex GX400 MiniTower |
Single Pentium® IV processor, 2GMHz |
Memory -
Rambus Dynamic RAM (RDRAM)® |
512 MB |
| Keyboard |
Quietkey (Spacesaver) |
| Monitor |
17 Dell M781, 16.0 VIS |
| Video Solution |
nVIDIA,TNT2,32MB,M64,4X AGP,PW |
| First Hard Drive |
40GB EIDE Hard Drive (7200RPM) |
| Floppy Drive |
1.44MB Floppy Drive |
| Operating System |
Windows® 2000 Professional |
| Mouse |
Dell Mouse for Windows 9X and Windows NT |
| Network Card |
Integrated 3Com Etherlink 10/100 with ACPI and Remote Wake-up Only |
| First Removable Media |
12/8/32X CDRW-98,NT,W2K |
| Sound Card |
Integrated Sound Blaster Compatible Sound (AC97 Audio) |
| Speakers |
harman kardon Speakers |
| Hardware Support Services |
3Yrs Parts & Labor (Next Business Day) |
|
| Second Removable Media Options |
Zip250 Drive with 1 pack media |
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5.
How often are these standards updated?
The hardware and software standards are reviewed every semester
and updated accordingly.
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6.
What software do we have site license for?
Hunter and CUNY have licenses for a variety of software. You
can see the list of licenses by going to the web page at www.hunter.cuny.edu/oicit/software/
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7.
If I want one of the above software on my computer what should
I do?
Please contact the software site license coordinator at (212)
650-3291
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8.
What type of antivirus solution do we have?
Hunter has the site license for McAffee Antivirus software
for PCs and Virex for Apple Macs.
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9.
How can I update my virus dat file every week?
You can do it one of two ways. You can download it every week
from McAffee’s site or you can go to http://www.hunter.cuny.edu/oicit/software/anti.PDF
and follow the steps to setup your software to download this
file from our mirror site.
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10.
Do we have a mirror site for the antivirus dat file at Hunter
College?
Yes. You can go to http://www.hunter.cuny.edu/oicit/software/anti.PDF
and follow the steps to setup your software to download this
file from our mirror site.
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11.
Can I buy a personal computer through Hunter for a better
price? How do I go about doing this?
Yes. Hunter has negotiated and setup an agreement from Dell
for any employee to purchase a computer at a "better"
price. Dell has also setup a website where you can go directly
to purchase your system. Dell’s Premier web page for
Hunter is located at http://www.hunter.cuny.edu/oicit/ics/Premier_Login_rad91884/premier_login_rad91884.htm
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Computer Labs
1. Where are the Instructional Computing Services
Labs (ICS)?
2. What are departmental computer labs?
3. How are they different from Instructional
Computing labs?
4. What software is available on the ICS lab
computers?
5. If I am teaching a course which uses an
ICS lab and requires a software that is unavailable on those
systems, what should I do?
6. Who do I contact to reserve a computer lab
for instruction?
1.
Where are the Instructional Computing Services Labs (ICS)?
Most of the ICS labs are located on the 10th floor of the North
building on the 68th street campus. You can view further information and a complete list of the labs by going
to: http://www.hunter.cuny.edu/icit/pcs/index.htm
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2.
What are departmental computer labs?
Departmental labs are managed by the department that owns
them. ICIT does not provide any day-to-day management for
these labs.
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3.
How are they different from Instructional Computing labs?
These labs are setup with specialized software that is
used by these departments for instructional purposes. For
the most part, these labs have the same standard software as the
ICS labs.
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4.
What software is available on the ICS lab computers?
ICS labs have a standard set of software along with specialized software
for instructional purposes. For a full list
of the software available, please check this web page: http://www.hunter.cuny.edu/icit/pcs/ICS_labsoftware.htm
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5.
If I am teaching a course which uses an ICS lab and requires
a software that is unavailable on those systems, what should
I do?
Please contact the manager of ICS labs at (212) 772-3290.
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6.
Who do I contact to reserve a computer lab for instruction?
You have to contact the ICS lab manager at 772-3290 and fill
out an ICS Lab Request Form for scheduling the lab for instructional
use. The request form is available online at http://www.hunter.cuny.edu/icit/pcs/request.htm
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Training
1. Does ICIT provide any training?
2. Where are the trainings conducted?
3. How can I get a training schedule?
1.
Does ICIT provide any training?
ICIT has a Technology Resource Center, which provides training
on a variety of software on a regular basis. You can find
all the details on their web site at http://www.hunter.cuny.edu/icit/trc/
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2.
Where is the training conducted?
Most of the training is conducted in our training center at
C105 in the North building.
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3.
How can I get the training schedule?
Our training schedule is available on the web site. Please
go to http://www.hunter.cuny.edu/icit/trc/ and check the "workshop"
area for the schedule.
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Network Services
1. If I am authorized to setup a department
server, what should I do to have it as part of the College
network?
2. How can I register my departmental server
onto the College Domain Name Service?
1.
If I am authorized to setup a department server, what should
I do to have it as part of the College network?
If your department is authorized to have its own server, please
contact Systems Development at (212) 650-3270
to get all the Hunter College network and security standards.
In addition, you must contact the help desk to request a static IP
for your server.
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2.
How can I register my departmental server onto the College
Domain Names Service?
Please contact Systems Development at (212) 650-3270 to request a DNS entry.
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Telephone Support
1. What do I do if I have a problem with my
phone or voice mail?
2. Where can I get a telephone directory?
3. Is the telephone directory online?
4. Do I get a monthly telephone bill?
5. Who gets the telephone bill? What are their
responsibilities with regards to the bill?
6. What do I do if there are personal calls
on the bill?
1.
What do I do if I have a problem with my phone or voice mail?
Please call the helpdesk at (212) 772-4657 and create a work order
for the technical trouble.
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2.
Where can I get a telephone directory?
A telephone directory for Hunter College is published on a
yearly basis. Your department collects the Directory from
ICIT and distributes them to you.
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3.
Is the telephone directory online?
Yes. Please go to www.hunter.cuny.edu
and select "Faculty & Staff Phonebook" from the dropdown menu at the top of the page.
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4.
Do I get a monthly telephone bill?
Yes. A copy of your telephone bill is sent to your department
head.
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5.
Who gets the telephone bill? What are their responsibilities
with regards to the bill?
The person responsible for your area gets the telephone bills.
It is his/her responsibility to distribute the bills to individual
users. They are also responsible to make sure that there is
no abuse of telephone usage.
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6.
What do I do if there are personal calls on the bill?
Please mark them up, calculate the total and send a check
for the total made payable to Hunter College. Please send
the check with a note stating your name, department and the
total cost of your personal calls to Director, User Services,
Room 109N, Hunter College, 695 Park Ave, New York, NY 10065.
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Information Security
1. How is information security handled at the
College?
2. What happens if a computer or a server is
compromised?
3. Who should I notify if a computer/server
is hacked?
1.
How is information security handled at the College?
Security of servers, networks and computers is a very high
priority. ICIT has a security team that looks at all information
security threats and abuses.
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2.
What happens if a computer or a server is compromised?
Depending on the severity of the attack, ICIT takes multiple
steps to identify the attacker. If the risk is very high, the
system is unplugged from the network. After a methodical analysis
is done, the system is cleaned and put back into the network.
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3.
Who should I notify if a computer/server is hacked?
Call the helpdesk immediately and let them know there is a
security breach on the system. The helpdesk coordinator will
immediately connect you with a member of the security team.
As security is a very high priority item on our list, we will
take action as soon as we get a report.
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Other
1. How do I know if there is a service outage?
2. How do I dispose of my obsolete computer?
1.
How do I know if there is a service outage?
ICIT has set up two methods of finding out if any of our services
are down. You may check our service outage website at
http://outage.hunter.cuny.edu/
or call 772-INFO (772-4636) and
a voice message will tell you if there are any current or
planned outages.
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2. How do I dispose of my obsolete computer?
Click here to see the details.
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