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CUNYfirst Information and Support?

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Get Help

Help Desk is currently not accepting any support calls and walk-ins. Callers who are experiencing difficulty at this time can email their inquiry to the appropriate Help Desk (Faculty/ Staff or Student) using the email addresses listed below. We are all in this together and we sincerely apologize for any inconvenience this may cause during these disquieting times.

Email

helpdesk@hunter.cuny.edu

Phone

(212) 772-HELP (772-4357)

Location

Hunter North 303

The Faculty and Staff Help Desk is dedicated to provide quality services for Hunter College’s Faculty and Staff users. Call the Help Desk for:

  • Technical support for hardware or software incidents on campus issued devices
  • Assistance with resetting passwords for accounts (CUNYfirst, Blackboard, CUNY Portal, Hunter NetID, etc.)
  • Desktop support requests, such as having new software installed on your computer
  • Advice and quotes for buying new hardware
  • Advice on choosing software for a new task
  • Telecommunications issues and requests, such as office phone relocations, voicemail assistance, etc.

Opening Hours:

Fall and Spring Hours:

Monday – Friday:

9:00 am – 5:00 pm

Email

studenthelpdesk@hunter.cuny.edu

Phone

(212) 650-3624

Location

Hunter North 303

The Student Help Desk provides services for students experiencing issues with signing into their accounts, such as the following:

  • CUNY Login (CUNYfirst, Blackboard, DegreeWorks, FACTS)
  • Student MyHunter Microsoft Office365 Email
  • Hunter NetID

* For your MyHunter page, we can only provide instructions on how to reset your password. For Undergraduate students, the MyHunter page username is typically your Hunter NetID, and a separate password which you must create.

 

Opening Hours:

Fall and Spring Hours:

Monday to Thursday
Friday

9:00 am – 5:00 pm
9:00 am – 3:00 pm

 
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Blackboard Assistance

For the recent status of Blackboard check http://bb.hunter.cuny.edu.

For further Blackboard assistance on the weekends, or after Faculty/Staff helpdesk hours in the evening, please visit the CUNY After Hours Support by clicking here. If you are still in need of assistance please send an e-mail message to bb@hunter.cuny.edu.

Faculty and Staff Helpdesk
helpdesk@hunter.cuny.edu
P: 212-772-HELP
P: 212-772-4357
F: 212-772-5799
Hunter North, Room 303

Student Helpdesk
studenthelpdesk@hunter.cuny.edu
P: 212-650-3624
F: 212-772-5799
Hunter North, Room 303
 
IT - (Instructional Computing and Information Technology) website feedback:
Hunter College 695 Park Avenue NY, NY 10065 212.772.4000
212-772-5799 | email us
HUNTER COLLEGE
695 Park Ave
NY, NY 10065
212.772.4000
The City University of New York