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Get Help

Help Desk is currently not accepting any walk-ins. Callers who are experiencing difficulty at this time can email their inquiry to the appropriate Help Desk (Faculty/ Staff or Student) using the email addresses listed below. We sincerely apologize for any inconvenience this may cause.

Email

helpdesk@hunter.cuny.edu

Phone

(212) 772-HELP (772-4357)

Location

Hunter North 303

The Faculty and Staff Help Desk is dedicated to provide quality services for Hunter College’s Faculty and Staff users. Call the Help Desk for:

  • Technical support for hardware or software incidents on campus issued devices
  • Assistance with resetting passwords for accounts (CUNYfirst, Blackboard, CUNY Portal, Hunter NetID, etc.)
  • Desktop support requests, such as having new software installed on your computer
  • Advice and quotes for buying new hardware
  • Advice on choosing software for a new task
  • Telecommunications issues and requests, such as office phone relocations, voicemail assistance, etc.

Opening Hours:

Fall and Spring Hours:

Monday – Friday:

8:00 am – 5:00 pm

Email

studenthelpdesk@hunter.cuny.edu

Phone

(212) 650-3624

Location

Hunter North 303

The Student Help Desk provides services for students experiencing issues with signing into their accounts, such as the following:

  • CUNY Login (CUNYfirst, Blackboard, DegreeWorks, FACTS)
  • Student MyHunter Microsoft Office365 Email
  • Hunter NetID

* For your MyHunter page, we can only provide instructions on how to reset your password. For Undergraduate students, the MyHunter page username is typically your Hunter NetID, and a separate password which you must create.

 

Opening Hours:

Fall and Spring Hours:

Monday to Thursday
Friday

8:00 am – 5:00 pm
8:00 am – 3:00 pm

 
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Blackboard Assistance

For the recent status of Blackboard check http://bb.hunter.cuny.edu.

For further Blackboard assistance on the weekends, or after Faculty/Staff helpdesk hours in the evening, please visit the CUNY After Hours Support by clicking here. If you are still in need of assistance please send an e-mail message to bb@hunter.cuny.edu.

Faculty and Staff Helpdesk
helpdesk@hunter.cuny.edu
P: 212-772-HELP
P: 212-772-4357
F: 212-772-5799
Hunter North, Room 303

Student Helpdesk
studenthelpdesk@hunter.cuny.edu
P: 212-650-3624
F: 212-772-5799
Hunter North, Room 303
 
IT - (Instructional Computing and Information Technology) website feedback:
Hunter College 695 Park Avenue NY, NY 10065 212.772.4000
212-772-5799 | email us
HUNTER COLLEGE
695 Park Ave
NY, NY 10065
212.772.4000
The City University of New York