Help Desk is currently receiving an exceptionally high volume of calls. Callers who are experiencing difficulty at this time can email their inquiry to the appropriate Help Desk (Faculty/ Staff or Student). We apologize for the inconvenience.
Facutly and Staff Help Desk is dedicated to provide quality services for Faculty and Staff. Call the Help Desk for:
- Technical support for hardware or software incidents
- Service requests such as password resets (including CUNYfirst issues)
- Change requests such as having new software installed on your computer
- Advice on buying new hardware
- Advice on choosing software for a new task
- Telecoms issues such as phone movements, voicemail questions etc.
Opening Hours:
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Fall Hours and Spring Hours
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Monday to Friday
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9 am - 5 pm (virtual support available from 5-8 PM)
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Student Help Desk provides services for students that requires having trouble loging into your CUNYfirst, CUNYportal, NetID, Accounts and Hunter email accounts. For MyHunter page, we can only give you instructions on how to reset your password. Your Myhunter Log in information is Hunter Email account, and the password that you create.
Opening Hours:
Fall Hours and Spring Hours
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Monday to Friday
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9 am - 5 pm (virtual support available from 5-8 PM)
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An interruption affecting Geography network is planned for 10/04/2016 09:00 am until 10/04/2016 01:00 pm. Note that Network bandwidth upgrade.
An interruption affecting DegreeWorks Degree Audit system was completed and lasted from 09/30/2016 07:00 am to 09/30/2016 01:00 pm.