The Student Help Desk is currently receiving an exceptionally high volume of calls. For technical reasons, some calls are therefore not being completed. The Help Desk will be open until 10 pm. Callers who are experiencing difficulty at this time are encouraged to call back later this evening or to email their inquiry to studentheldesk@hunter.cuny.edu. We apologize for the inconvenience.
ICIT has a dedicated help and service desk for Faculty & Staff. Call the Help Desk for:
- Technical support for hardware or software incidents
- Service requests such as password resets (including CUNYfirst issues)
- Change requests such as having new software installed on your computer
- Advice on buying new hardware
- Advice on choosing software for a new task
- Telecoms issues such as phone movements, voicemail questions etc.
Opening Hours
| Days | Hours |
|
Monday to Thursday
|
8 am - 10 pm
|
|
Friday
|
8 am - 7 pm
|
| Saturday and Sunday |
10 am - 4 pm |
|
The Help Desk is mostly staffed by students and, while we aim to provide maximum coverage, times of opening can change depending on course schedules and staff availability. We will always show our planned opening hours in the table below.
Opening Hours
| Days | Hours |
|
Monday to Thursday
|
8 am - 10 pm
|
|
Friday
|
8 am - 7 pm
|
| Saturday and Sunday |
10 am - 4 pm |
|
An interruption affecting DIG-Degree Works and FACTS is planned for 12/19/2013 12:00 am. Note that CMS has scheduled a database maintenance outage for Degree Works (known as DIG at Hunter) and FACTS and will not be available 12/19/2013..
An interruption affecting FTP service for the website, LDAP address book, Footprints address book was completed and lasted from 12/17/2013 06:00 am to 12/17/2013 08:00 am.