The CUNY 311 Project provides qualified CUNY students with the opportunity to work as parttime Call Center Representatives (Call Takers) within New York City's Information Hub. Call Takers will work within the 311 Call Center to perform the following tasks: Become a NYC 311 Call Rep!

Learn more at one of our upcoming information sessions!

April 21, 2021 10am-12pm

April 29, 2021 3pm-5pm

Info Session Registration: CLICK HERE

MUST Register to attend

Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner. Maintain customer satisfaction. Enter call data into a computerized tracking system. Collaborate with DoITT and CUNY Program staff as needed. Create profile on Symplicty using the following link CUNY.edu/cipportal. In Simplicity click “Jobs” tab > click “Jobs and Internships”, search for 311 Student Caller Taker Job listing and Apply. (Please note you will be asked to upload resume, cover letter, and to provide an unofficial copy of your transcript).

Apply Now: Currently a student in good standing at a City University of New York college. Be available 18 hours per week for three 6 hour shifts, including weekends/weeknights. Have strong computer skills and be proficient with Internet. Have excellent telephone etiquette and communication skills