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CUNY/311 Student Call Taker Representative Information Session

When Oct 14, 2021
from 05:30 pm to 06:30 pm
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Info Session Registration:

MUST Register to attend


CUNY 311 Call Center Rep

The CUNY 311 Project provides qualified CUNY students with the opportunity to work as part-time Call Center Representatives (Call Takers) within New York City's Information Hub.

Call Takers will work within the 311 Call Center to perform the following tasks:

·         Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner.

·         Maintain customer satisfaction.

·         Enter call data into a computerized tracking system.

·         Collaborate with DoITT and CUNY Program staff as needed.


Minimal Qualifications:

·         Currently a student in good standing at a City University of New York college.

·         Be available 18 hours per week for three 6 hour shifts, including weekends/weeknights.

·         Have strong computer skills and be proficient with Internet.

·         Have excellent telephone etiquette and communication skills.


Application Instructions:

·         Create profile on Symplicty using the following link

·         In Simplicity click “Jobs” tab > click “Jobs and Internships”, search for 311 Student Caller Taker Job listing and Apply.
(Please note you will be asked to upload resume, cover letter, and to provide an unofficial copy of your transcript


Contact Us

appointments: Navigate Students

Room 805, East Building, 695 Park Avenue, New York, NY 10065