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BARFIT Subcommittee Projects 2011-2012

Area

Objectives

Strategies to Meet Objectives

Assessment Method

Question

Program/Office/Department Performing Assessment

What does the department/ program do to meet the goals --- what practices are currently in place

 

What is done to meet the objective – how does the department meet the objective (already in place)

How will this practice (objective) be assessed – what tools are used to see if the objective is working

What question(s) are you trying to answer

Financial Aid

The Office of Financial Aid provides counseling and solutions for students in need of financial assistance in order to aid in retention.

Students can meet one-on-one with a financial aid counselor by appointment, or queue up to receive assistance at the OFA front desk.

OFA will assess the effectiveness of its services by monitoring repeat visits by “at-risk” students at the front desk and with counselors.

Does OFA provide adequate services?

Graduate Admissions

The Office of Graduate Admissions assists individual programs and Schools in their attempts to reach prospective graduate students. Hunter’s goal is to maintain and increase graduate enrollment at the College by recruiting and enrolling the best qualified applicants.

 

The office of Graduate Admissions offers a Web-based application for Graduate Degree Admissions with the hope that it will make our application process as easy and convenient as possible.  Applicants are asked to tell us how they found out about the graduate program to which they are applying. This question is designed to help individual graduate programs and Schools to assess their outreach to prospective graduate students.

 

Data will be extracted from the graduate online application from the question, “How did you learn about the Hunter College program to which you are applying?” We will assess the distribution of applicants’ answers among the fifteen category choices listed on the application.

Compare data over two years

How do student’s find out about Hunter College’s graduate programs?

Registrar

The Registrar’s Office designs and implements efficient systems for student registration, class scheduling, and room assignments; creates and maintains accurate academic records, and ensures the integrity of the Hunter College degree.

To assist a larger number of students, registration assistance sessions are scheduled for the first four days of each semester, and the first day of summer session I. During the fall and spring semester additional sessions are held during the first days of registration for specific student populations. In addition, transfer advising services, graduate & undergraduate admission offices request registration assistance sessions for their specific population of students (non-degree, non-matriculated & transfer).  

A brief survey is completed by students to gather the overall effectiveness and experience of the registration process at Hunter College. In addition, transfer students are asked to identify the school they are transferring from. With the data, we aim to create transfer school specific registration handouts and/or orientation.

Why do students have a problem registering for classes?

What types of registration issues do transfer students encounter?

Bursar’s – Non-payment Cancellations

The Bursar’s Office at Hunter College collects all tuition and fees in accordance with CUNY policies and procedures.

The Bursar’s accepts payment through various forms which include, but are not limited to, cash, personal checks, money order, credit cards, EFT and different forms of financial aid. Failure to provide payment by the due date results in registration cancellation.

The Bursar’s Office plans to interview students cancelled for non-payment. Calls will be placed to students with a series of questions and follow-up questions will be asked once answers are provided to obtain additional information.

Why are students cancelled?

How can we communicate more effectively to avoid the cancellation of students?

Can we employ other tactics to notify students and avoid registration cancellations?

Admissions- Opportunity for Student Success Pilot Program (OSS)

Hunter College is one of two CUNY senior colleges piloting the Opportunity for Student Success (OSS) program. The program is designed to offer senior-college admission to students who fall slightly short of eligibility requirements in either English or math.  The structure and content of the OSS program arose out of meetings between representatives from Admissions, Advising Services, the Dean of Arts & Sciences, the Dolciani Math Learning Center, the Department of English, and the Reading/Writing Center.

In their first year, students are required to take a math or English workshop or tutorial sessions, along with a 12-credit block of courses appropriate to their proficiency.  They must then enroll in either ENGL 120 or MATH 102 in the Spring semester.  Once demonstrating proficiency in the spring, students may then continue at Hunter without restriction. Representatives from Advising Services continue to be in touch with OSS students and will remain so throughout their first year.  Workshop and tutoring directors also keep Advising Services apprised of student progress and any other issues as they arise. 

All 123 applicants originally identified for OSS were initially given and will maintain the program code P7 for longitudinal assessment purposes. Hunter’s goal is for OSS students to have four- and six-year graduation rates comparable to students entering Hunter as fully proficient freshman. 

What is the OSS programs efficacy and scalability?